Terms of Use

LIABILITY OF SEQUOIA WASTE SOLUTIONS, LLC.

The use of the Sequoia Waste Solutions, LLC. (“Sequoia”) website and the content is at your own risk. When using the Sequoia website, information will be transmitted over a medium that may be beyond the control and jurisdiction of Sequoia and its information providers. Sequoia services and Sequoia information accessed through the Sequoia website, our mobile and web technologies, as well as through our network of waste and recycling service providers (the "Services") are provided "as is" without warranty, express or implied. Sequoia hereby excludes all implied warranties of merchantability and fitness for a particular use or purpose with respect to the Services. There are no warranties that extend beyond the description on the face of this agreement.  Sequoia and information providers make no warranty as to the reliability, accuracy, timeliness, usefulness, adequacy, completeness or suitability of the Services. Sequoia and other information providers cannot and do not warrant against human and machine errors, omissions, delays, interruptions or losses, including loss of data. Sequoia and information providers cannot and do not guarantee or warrant that files available for downloading from this website will be free of infection by viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. Sequoia and information providers do not warrant or guarantee that the functions or SERVICES performed on the Sequoia website will be uninterrupted or error-free or that defects in the Sequoia website will be corrected. Users of the Sequoia website are responsible for (1) implementing and maintaining adequate procedures and checkpoints to satisfy their particular requirements for accuracy of data input and output and (2) maintaining a means external to the Sequoia website for the reconstruction of any lost data.

Without limiting the foregoing, Sequoia, its licensors, and its suppliers make no representations or warranties about the following:

  1. The accuracy, reliability, completeness, currentness, or timeliness of the content, software, text, graphics, links, or communications provided on or through the use of the Sequoia website or by Sequoia.
  2. The satisfaction of any government regulations requiring disclosure of information on or the approval or compliance of any software tools with regard to the content contained on the Sequoia website.

In no event shall Sequoia, its licensors, its suppliers, or any third parties mentioned on the Sequoia website be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from the use of or inability to use the Sequoia website or the content, whether based on warranty, contract, tort, or any other legal theory, and whether or not Sequoia is advised of the possibility of such damages. Sequoia is not liable for any personal injury, including death, caused by your use or misuse of the website or content.  Any claims arising in connection with your use of the website or any content must be brought within one (1) year of the date of the event giving rise to such action occurred. Remedies under this Legal Notice are exclusive and are limited to those expressly provided for herein.

Privacy Policy

Internet privacy is an issue that we take very seriously. Sequoia Waste Solutions, LLC. (“Sequoia”) is committed to protecting your privacy. We believe it is important for you to know what information is being collected about you, how that information is being used, with whom it is being shared, and how to contact us if you have additional questions or concerns.

Scope and Application

This Policy applies to persons anywhere in the United States who use our Services to schedule pickups of waste and recyclable materials by independent haulers identified by Sequoia (“Users”). For purposes of this Policy, personal information includes your name, postal address, email address, telephone number and any other information that may be used to identify you. This Policy does not apply to: (i) information we collect from or about the third party, independent hauling companies that are (or will be) under contract with Sequoia (collectively, “Haulers”); (ii) information we collect offline or through any other means outside of the Services; or (iii) information collected by any third party, including any content that may link to or be accessible from through our Services.

Updates to the Policy

We may update this Policy from time to time. If we make significant changes in the way we treat your personal information we will provide you notice through the Services or by some other means, such as email. Your continued use of the Services after such notice constitutes your consent to the changes. We encourage you to periodically review the Policy for the latest information on our privacy practices.

Sources of Personal Information

We collect information that you provide directly to us, for instance when completing a web form, updating your account, contacting our customer support team, participating in a client-experience feedback form, or otherwise communicating with our representatives.

Information we collect automatically

  • Location Information when you use our Services to schedule pickups. Depending upon your mobile device settings, this may include precise latitude and longitude information. You may choose to prohibit this level of data sharing, but your experience with Sequoia's services may be altered or diminished.
  • Transaction Information, such as the type of material, size of container, time of request, amount to charge, weight of the container's contents, etc.
  • User Preference Data by way of Cookies, Beacons, or other technologies. Please see the section(s) below for further information.
  • Device Information, such as operating system, device version, unique device identifier, and mobile networking information.
  • Cell & SMS Information: We may be required to call or text (SMS), or be requested to call or text (SMS) you in order to provide Sequoia's Services. Accordingly, by using Sequoia's Services we record the time of the call or text, appropriate phone numbers, and contents of the SMS message. Inbound calls to our customer support line are recorded and occasionally monitored for training purposes.

Sequoia's Use of your Information

We may use the information we collect to:

  • Provide, maintain, and improve our Services
  • Personalize our Services, including recommendations based upon your usage.
  • Facilitate the pickup of material by a member of our hauling network.
  • Send you communications we believe are of interest to you, including estimated times of arrival, promotions, news, events, and sweepstakes, where permissible according to local laws.
  • Perform internal operations, including fraud prevention, product development, data analysis, testing, research, and to monitor usage trends to improve the Service.

Our Sharing of your Information

We do not sell your data or information. However, we may:

  • Share your information with Haulers to help them perform the Services you have requested. This would include, but not be limited to, your name and location. We will never share more information than is required for the Hauler to perform the Service.
  • With others, if you direct us to do so.
  • With the general public if you agree to be featured in a blog post, testimonial, case study, or other related material regarding the Services that may be posted in a public manner over the Internet.
  • Third parties you choose for us to share data with, either through our integrated API or other web-services.
  • With your employer/the account holder, who may be responsible for the contract, invoicing, and payment incurred by the performance of Sequoia's Services.

Use of "Cookies"

Sequoia and the partners listed above use browser cookies to anonymously associate collected information with a specific computer browser. Cookies are a standard Internet technology that allows us to both store and retrieve information on a user's system. Sequoia and partner web servers automatically ask new users whether their browser will agree to accept a cookie file. If a visitor accepts, the web server will be able to identify the user's cookie and associate collected information with that cookie either on the user’s computer or on a server. If a user accepts a Sequoia or partner cookie, but would later like to remove it from his or her computer, he or she can just remove it from the browser. Use of cookies allows Sequoia and its partners to monitor traffic flow, patterns of travel within and through the sites, and to dynamically personalize content and advertising.

Web Beacons

Some Sequoia web pages use web beacons in conjunction with cookies to compile aggregate statistics about web site usage. A web beacon is an electronic image, called an action tag, or single pixel (1x1), or clear GIF. Web beacons enable Sequoia or a partner to place or read a cookie (subject to the user’s permission per the above section), as well as collect the time and date of a page view, and a description of the page where the web beacon is placed. Users have the option to render some web beacons unusable by rejecting their associated cookies.

E-mail Choice/Opt-Out

Each e-mail newsletter sent by Sequoia contains an easy, automated way for you to cease receiving our e-mail newsletters. One click of the mouse is all that is required -- the system automatically excludes you from future mailings without needing additional human intervention. To unsubscribe, click the "unsubscribe" link in the footer of any e-mail newsletter from Sequoia. If you do not have Internet access, please reply to your Sequoia e-mail and type the word "UNSUBSCRIBE" in the subject line. Sequoia will not rent, sell or barter your email address to third parties, nor will we share your name with marketing partners unless otherwise noted.

User Research

On occasion, Sequoia will make available to potential advertisers and research firms aggregated results from research it has conducted on its user base. Once again, Sequoia will only provide such demographic information on an aggregated basis and does not disclose individual member profiles without user consent.

Special Policy With Regard to Information From Children Under Thirteen

In accordance with the Federal Children's Online Privacy Protection Act of 1998 (COPPA), Sequoia will never knowingly request personally identifiable information from anyone under the age of 13 without parental consent. When we do receive information (with parental consent) from users under the age of 13, we will never voluntarily share their personally identifiable information with third parties, regardless of their stated preference given at registration. 

Other Notices

If you have additional questions, please contact us at info@sequoiawaste.com. Please note that while we are happy to answer general questions, in order to protect the privacy of our users, we do not answer specific questions about the information collected about specific users (including users who may request access to the information collected on themselves).

Online privacy is in the regulatory purview of the Federal Trade Commission. For more information or to lodge a complaint, please visit the FTC’s Consumer Response Center: https://www.ftccomplaintassistant.gov/